Effective Date: October 6, 2025
iDriver (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about our users, including riders and drivers, in connection with our mobile application and services (“Services”) in the State of Qatar.
By using iDriver, you agree to the practices described in this Privacy Policy.
A. Information You Provide to Us
When you use iDriver as a rider or driver, we may collect:
Name, email address, phone number, profile picture
Payment information (e.g., credit/debit card details)
Vehicle information (for drivers), including registration, insurance, and driver’s license
Trip details, including pick-up/drop-off locations and times
Communication with iDriver customer support
B. Information We Collect Automatically
We automatically collect certain information when you use the Services, including:
Device information (device type, operating system, IP address)
Location information (GPS coordinates) for trip matching, navigation, and routing
Usage information, such as app activity and interactions
C. Information from Third Parties
We may receive information about you from third-party services, including payment processors and verification services, to improve and secure our Services.
We use your information to:
Provide, operate, and maintain the iDriver platform
Process payments and manage trips
Communicate with you, including service updates and support
Improve our Services and personalize your experience
Ensure safety and prevent fraud or illegal activities
Comply with legal obligations in Qatar
We do not sell your personal information. We may share your information with:
Service providers: Companies that provide payment processing, customer support, and analytics
Legal authorities: When required by law or to protect our rights, property, or safety
Business transfers: In the event of a merger, acquisition, or sale of assets
For drivers and riders, certain trip-related data (such as pickup and drop-off locations) will be shared with the corresponding rider or driver to facilitate the trip.
Your location is crucial for iDriver services.
Riders: Your location is shared with drivers only during active trips.
Drivers: Your location may be shared with riders and for trip assignments.
Location data may also be used in anonymized form for analytics and improving routing.
We take reasonable technical, administrative, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
We retain your personal data only as long as necessary to provide our Services and fulfill legal obligations. Once your account is deleted or inactive, we may anonymize or delete your information according to applicable laws in Qatar.
You have the right to:
Access, correct, or delete your personal information
Opt-out of marketing communications
Revoke consent to location tracking (though this may limit your use of the Services)
To exercise your rights, contact us at privacy@idriver.qa.
iDriver is not intended for children under 18 years. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of iDriver after changes indicates your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact:
iDriver Privacy Team
Email: privacy@idriver.qa
Address: Doha, Qatar